1) What happened?
Choose the related branch, the type of issue (order, quality, pickup, invoice, communication) and add a short description.
Report a complaint
If there is a problem with an order, handover, or service quality, report it here. The complaint is sent directly via LeoAI and routed to the right team for follow-up.
2) Keep it short and specific
Include date, appointment/order number, and a contact phone number so we can verify details quickly.
3) We answer by follow-up
You will receive a reference and confirmation details. Then our team processes and follows up as soon as possible.